Secure Your Digital Future
Excites Finance Services provides world-class crypto insurance. Our support promise: rapid response, expert guidance, and absolute transparency for every inquiry.
Licensed US Insurer
24/7 Claim Support
99.9% Resolution Rate
Support Channels
Connecting you to the right department for faster resolution.
General Inquiries
info@excitesfinanceservices.com
Response: < 2 hoursClaims Department
claims@excitesfinanceservices.com
Response: < 1 hourPhone Support
+1 (800) 555-0199
Mon–Fri, 8am–8pm ESTEmergency Claims
+1 (800) 555-9111
24/7 AvailabilityPartner Relations
partners@excitesfinanceservices.com
Response: < 24 hoursLegal & Compliance
legal@excitesfinanceservices.com
Response: < 48 hoursSecure Claim Submission
Provide details of your incident for immediate processing by our underwriters.
Visit Our US Headquarters
Located in the heart of the financial district, our office is the hub for Excites Finance Services operations and security monitoring.
Physical Address
Financial Plaza, Suite 4200
New York, NY 10005, USA
Visiting Hours
Monday – Friday: 9:00 AM – 5:00 PM
By Appointment Only
Visiting Guidelines
- Government-issued ID required for building entry.
- Please schedule your visit at least 48 hours in advance.
- Secure area: No electronic recording devices permitted in the claims center.
The Claims Journey
Transparent, fast, and secure. Here is what happens after you hit submit.
Submission
Your claim is encrypted and assigned a unique tracking ID instantly.
Verification
Our analysts verify blockchain transactions and incident validity within 4 hours.
Assessment
Underwriters determine the coverage amount based on your policy terms.
Settlement
Approved funds are disbursed to your secure recovery wallet within 24 hours.
How long does a typical crypto claim take?
Most claims are processed and settled within 24 to 48 hours of submission, provided all necessary documentation and transaction hashes are provided.
What assets are covered under my policy?
We cover a wide range of top-tier cryptocurrencies, stablecoins, and select DeFi protocols. Check your policy document for the specific list of insured assets.
Do I need to file a police report for a hack?
For claims exceeding $10,000 USD, a formal report to your local cybercrime unit or the IC3 is required to complete the verification process.
Can I update a claim after submission?
Yes, you can reply to your claim confirmation email with additional screenshots or information at any time during the review process.
"When my hot wallet was drained, I thought I lost everything. Excites Finance processed my claim in under 12 hours. Absolutely life-saving service."
"The level of professionalism from their support team is unmatched. They understood the technical details of the DeFi exploit immediately."